| Support Plan Info:
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| Plan Type:
| (required)
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| Tracking Number:
| (required for pre-paid incident support)
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To open a pre-paid phone support ticket, please type in the tracking number provided on your order from our store. The tracking number will look something like this example [yhst-17040414855150-1234]. If you do not have a paid support plan, you are covered by the Standard support plan and should type "Standard" in the field above.
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| Contact Info:
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| First Name:
| (required)
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| Last Name:
| (required)
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| Organization:
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| Phone:
| (required)
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| Email:
| (required)
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| Product:
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| Product Name:
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(required)
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| Version number:
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If you are a ViewletQuiz, ViewletBuilder4, ViewletBuilder5, ViewletBuilder6, ViewletBuilder7 or ViewletCam user, please include the product version number in the field above. You can find this information in the splash screen by selecting Help-About inside the program. |
| License code:
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If you are a ViewletQuiz, ViewletBuilder4, ViewletBuilder5, ViewletBuilder6, ViewletBuilder7 or ViewletCam user, please type your license code in the field above. If you are not a licensed user, please type “Trial User“ in the field above. |
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Question or Issue:
Please choose a selection from the drop-down list that most closely matches your question or issue.
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| Question or Issue:
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(required)
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Summary of Question or Issue
Please include as much detail as possible when describing your question or issue. Limit of one question or issue per support request. If you have additional questions or issues, please submit one support request for each.
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Additional Information
If reporting a technical issue, please include the following details about your system to help us resolve your issue more quickly:
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- Operating System (type and language)
- Processor (type and speed)
- Ram (installed)
- Hard Disk Space (free on C: drive)
- Stand alone computer or attached to a network
- Other software installed (running)
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