Qarbon Maintenance Membership & Support Plans Info
Qarbon provides standard support for free to all our customers, but we also offer a Platinum Plan for users who want preferred access to technical experts and the hottest new features.
Savings and Services for Our Loyal Customers
Enjoy substantial savings with the Platinum Membership Plan.
Platinum Members get VIP treatment with free upgrades, unlimited e-mail support and a dedicated support team of senior engineers standing by to resolve your problems quickly.
We don't restrict you to a few support requests, like other companies. With Platinum Membership, contact us as often as you like to get the help you need.
To open a priority support request, click HERE. Please provide either your license code or order tracking number for verification when submitting a case.
Platinum Membership includes these Exclusive Extras!
Free patch releases and new feature upgrades as they are released during your coverage period. Without a Platinum Plan, major release upgrades start at 50% the cost of a new license.
Tier 2 support (if required) from senior engineers via phone or web collaboration meeting.
Unlimited priority e-mail support — e-mail us as often as you like and get priority treatment and super-fast response.
Build-up purchases toward volume discounts. Each new license purchase placed under the same maintenance agreement counts. (Want to consolidate previous purchases? Contact sales)
Invitations to beta releases. Platinum Plan members get special invitations to test new products and sample new features for Qarbon's award-winning line of products.
Coverage: Standard Support is automatically provided to all new and/or existing customers. Per incident Tier 2 level phone support available for an additional fee. Standard Support is offered in English only.
